General Terms
Offline Payment Process: Please note that TiffinService.App is a marketplace that allows users ("you") to search for and place orders with nearby tiffin service providers. However, we do not handle payments for these services on our platform. All payments are made offline, directly to the tiffin service provider. Refund Eligibility: Since all payments are made offline and directly to the tiffin service provider, any refunds will also be processed offline by the tiffin service provider at their discretion. The tiffin service provider is the sole decision maker with respect to payment terms and conditions, including refunds. Refund eligibility and conditions are determined solely by the respective tiffin service provider. Users are encouraged to review the refund policy of the chosen tiffin service provider before placing an order. Contacting the Tiffin Service Provider: In the event that a refund is warranted, the user should directly contact the tiffin service provider from whom the services were ordered. The contact information for each tiffin service provider is provided on our platform. Refunds will be processed offline by the tiffin service provider according to their refund policy and terms. Dispute Resolution: We are not responsible for any transactions made between you and the tiffin service provider, including refunds. Any disputes regarding refunds or service-related issues should be addressed directly between the user and the tiffin service provider. Communication Channels: Users are encouraged to maintain open communication with the respective tiffin service provider for any refund-related queries or concerns. TiffinService.App may facilitate communication upon request but does not intervene in refund processes. Changes to This Policy: TiffinService.App reserves the right to update or modify this refund policy at any time without prior notice. Users are encouraged to review the policy periodically for any changes.